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Privacy Policy


Effective Date: [1/06/2025]

At NEWERGY HEATING, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, request our services, or communicate with us.
 

1. Who We Are
 

Newergy Heating is a UK-based plumbing and heating company offering services such as boiler installations, servicing, repairs, and domestic gas and plumbing work.

Our website address is: TO FILL IN
 

2. What Information We Collect
 

We may collect and process the following types of personal information:

  • Contact Details: Name, phone number, email address, and address.

  • Service Information: Details about the property and work requested or completed.

  • Communications: Emails, messages, and notes from consultations.

  • Website Usage Data: IP address, browser type, pages visited, and date/time of access via cookies and analytics.
     

3. How We Use Your Information
 

We use your data to:

  • Provide and manage our plumbing and heating services.

  • Respond to enquiries and provide customer support.

  • Send appointment reminders or follow-ups.

  • Manage payments, invoicing, and accounting.

  • Improve our website and customer experience.

  • Meet legal and regulatory obligations.
     

4. Lawful Basis for Processing
 

We only collect and use your personal data where we have a legal basis, including:

  • Your consent.

  • To fulfil a contract (e.g., providing requested services).

  • For our legitimate interests (e.g., improving services or communications).

  • To comply with legal obligations.
     

5. Sharing Your Information
 

We do not sell or rent your information. We may share it with:

  • Service Providers (e.g., IT support, payment processors).

  • Regulators or Authorities when required by law (e.g., Gas Safe Register).

  • Subcontractors involved in service delivery (only with your consent).
     

6. How We Protect Your Data
 

We use appropriate technical and organisational measures to secure your personal data against unauthorised access, loss, or disclosure.
 

7. How Long We Keep Your Data
 

We only retain personal information for as long as necessary to:

  • Fulfil the purposes described above.

  • Comply with legal, tax, or accounting requirements.

Typically, this means we keep service and transaction data for up to 7 years.
 

8. Your Rights
 

As a UK resident, you have rights under the UK GDPR, including the right to:

  • Access the data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on it.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).
     

9. Cookies
 

We use cookies on our website for functionality and analytics. You can control cookie settings through your browser.
 

10. Third-Party Links
 

Our site may link to external websites. We are not responsible for the privacy practices of those sites.
 

11. Changes to This Privacy Policy
 

We may update this policy occasionally. Updates will be posted on this page with a revised "Effective Date".
 

12. Contact Us
 

If you have any questions about this Privacy Policy or how we handle your data, please contact
NEWERGY HEATING
📧 Email: Newergyheating@gmail.com
📞 Phone: 01233630825 / 07523885364
📍 Address: Newergy Heating, 220 Canterbury Road, Kennington, Ashford, Kent, TN249QL

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